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Help Needed

Started by colleen at 01-27-2009 15:13. Topic has 1 replies.

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   01-27-2009, 15:13
colleen is not online. Last active: 1/28/2009 7:10:44 AM colleen

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Joined on 01-28-2009
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Completely frustrated - can't get TimeSnapper to run properly
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I tired out TimeSnapper but of course was encouraged to by Professional which I did in Nov 08 and since then it has only run once and now won't open. I tried unistall/reinstall - can't get that to work properly either. I tried sending a message to TimeSnapper Contact Us and my message bounced. Can anyone suggest what I can do? I can't even remove TimeSnapper from my Programs folders.
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   01-27-2009, 17:18
secretGeek is not online. Last active: 1/28/2009 7:12:39 PM secretGeek



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Joined on 05-30-2006
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Smile [:)] Re: Completely frustrated - can't get TimeSnapper to run properly
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Hi Colleen

I'm really sorry to hear about your troubles -- sounds pretty frustrating.

(Sorry about the email bouncing -- we did just receive an uninstall message from you, i haven't had a chance to follow that up yet)

TimeSnapper keeps a little error log for when things fail, and hopefully it holds an explanation for us about why it isn't running succesfully on your machine.

Again, I'm sorry about your frustrations. It seems that sometimes when 1 thing goes wrong, everything else starts to go wrong as well.

We'll do our best to help you out of course, and we are always willing to provide a refund too.

Best of luck

Leon

(on behalf of TimeSnapper)


.: http://secretGeek.net :: dot Nuts about dot Net :.
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