Help Needed? Enter it in this Forum!

Help Needed

Help Needed? Enter it in this Forum!

admin 06-03-2006, 7:03
This is the new forum for requesting help. Entries stored here go straight to the TimeSnapper team, and are also visible to other TimeSnapper users. This is not only the best way to guarantee a response, it also means that the answer to your question may help other people who have the same problem (or who have been troubled by the same bug!). (This replaces the "google group" http://groups.google.com.au/group/timesnapper, which acted very effectively in the past. We've decided to bring the forum 'in-house' so we have better control ;-) ) You can also email us: support at timesnapper dot com

Re: Help Needed? Enter it here!

onurbiyik 09-19-2006, 0:03

when i try to start timesnapper2 (trial) on my pc, i get the following error :

An unhandled exception of type 'FirebirdSql.Data.Firebird.FbException' occurred in firebirdsql.data.firebird.dll

And the clr debugger shows following info :

Additional information: Dynamic SQL Error
SQL error code = -204
Procedure unknown
SPGETOPTION

any help appreciated.

Onur BIYIK

Re: Help Needed? Enter it here!

admin 09-19-2006, 14:18
thanks for reporting your problem!
well it looks like this stored procedure SPGETOPTION isn't on your database... i can't think why that would be.

Could you try uninstalling timesnapper and re-installing it?
Either way, I'll do some investigation here.

best of luck, thanks again
lb

Re: Help Needed? Enter it here!

skidds 10-05-2006, 14:38

Hello,

I was testing the Timesnapper classic. Is there a way to make Timesnapper continue to take screenshots even when there is no activity on the computer. I have a utility running and would like to take screen shots even when I am not using the computer. I tried Timesnapper a couple times, and unless there is activity (mouse or keyboard) no screen shots are taken

Thanks

Re: Help Needed? Enter it here!

AtliB 10-05-2006, 15:03

Hi Skidds,

yes it's possible to do this although not very user-friendly in TimeSnapper Classic.

Check out: http://forums.timesnapper.com/forums/20/ShowPost.aspx

Best regards!

Atli

Check out TimeSnapper, the automatic screenshot journal at www.timesnapper.com

It runs in the background of your computer, taking screenshots of your desktop every few seconds all week long.

TimeSnapper lets you play back your week just like a movie. Use it to improve your work habits and become more productive.

Re: Help Needed? Enter it here!

onurbiyik 11-27-2006, 2:01
yes i have reinstalled it but it did not help.

i have located my database. It's in folder
"C:\Documents and Settings\[username]\Application Data\TimeSnapper\Database" right?

i have uploaded it so maybe you can better inspect my problem.
http://onurbiyik.googlepages.com/TIMESNAPPER.rar

i'm heavily using timesnapper free and willing to evaluate pro version.

thanks
onur biyik

Re: Help Needed? Enter it here!

AtliB 11-27-2006, 7:04

Hi Onur,

sorry to hear this hasn't worked out for you yet. Lets try to get to the bottom of this!

I took a look at your database and it seems that the database creation process was only partial (only one table got created and no procedures). We have never encounter this before.

Could you try to:

1. delete the database file (TimeSnapper will automatically recreate it)
2. Install the latest version v. 2.1 (http://www.timesnapper.com/downloads/TimeSnapperProSetup_21.exe)
3. Start TimeSnapper

If that doesn't work, what is the first error message you receive?

You could also check out if something is in the log file which is located here:
C:\Documents and Settings\[username]\Application Data\TimeSnapper\TimeSnapper.log

Please let us know how this works out!

Best regards,
Atli

Re: Help Needed? Enter it here!

onurbiyik 12-11-2006, 1:08
sorry, i have followed your instructions but it did not work.

when i first launch the program after installation, i got the error below.

An unhandled exception of type 'System.Exception' occurred in firebirdsql.data.firebird.dll

Additional information: The type of the SQL statement could not be determinated.

on consequent launches, i have the following mesage...

An unhandled exception of type 'FirebirdSql.Data.Firebird.FbException' occurred in firebirdsql.data.firebird.dll

Additional information: Dynamic SQL Error
SQL error code = -204
Procedure unknown
SPGETOPTION

and my install TimeSnapper.log file is as follows

[2006-12-01 09:33:39] TimeSnapper starting
[2006-12-04 09:25:18] TimeSnapper starting
[2006-12-08 09:44:25] TimeSnapper starting
[2006-12-11 09:44:11] TimeSnapper starting
[2006-12-11 10:47:25] TimeSnapper starting

thanks for the feedback. i began to think theres smthg weird with my box

Re: Help Needed? Enter it here!

AtliB 12-11-2006, 1:17
Hi again,

We still haven't heard of anyone having this problem. I've attached an empty database to this post which you could use. Please put it in the folder where you found the old database and see if that fixes your problem (which it should).

Thanks
Atli

Re: Help Needed? Enter it here!

onurbiyik 12-11-2006, 1:30
thanks a lot. this empty db fixed my problem.

Lost unique codes

Anonymous 12-21-2007, 23:11
I've lost my unique codes for my timesnapper, could anyone help me, or, i need to buy it again ?

Re: Lost unique codes

AtliB 12-22-2007, 5:59
Just drop us a line at support@timesnapper.com and we'll send you unique codes right away - without charge of course.

thanks
Atli

Re: Help Needed? Enter it here!

Anonymous 01-03-2008, 15:22
What is the Extra Low Priority option for?