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06-03-2006, 7:03 admin Joined on 08-10-2005 Posts 32 Help Needed? Enter it in this Forum! This is the new forum for requesting help. Entries stored here go straight to the TimeSnapper team, and are also visible to other TimeSnapper users. This is not only the best way to guarantee a response, it also means that the answer to your question may help other people who have the same problem (or who have been troubled by the same bug!). (This replaces the "google group" http://groups.google.com.au/group/timesnapper, which acted very effectively in the past. We've decided to bring the forum 'in-house' so we have better control ;-) ) You can also email us: support at timesnapper dot com    Report

09-19-2006, 0:03 onurbiyik Joined on 09-19-2006 Posts 4 Re: Help Needed? Enter it here! when i try to start timesnapper2 (trial) on my pc, i get the following error : An unhandled exception of type 'FirebirdSql.Data.Firebird.FbException' occurred in firebirdsql.data.firebird.dll And the clr debugger shows following info : Additional information: Dynamic SQL Error SQL error code = -204 Procedure unknown SPGETOPTION any help appreciated. Onur BIYIK    Report

09-19-2006, 14:18 admin Joined on 08-10-2005 Posts 32 Re: Help Needed? Enter it here! thanks for reporting your problem! well it looks like this stored procedure SPGETOPTION isn't on your database... i can't think why that would be. Could you try uninstalling timesnapper and re-installing it? Either way, I'll do some investigation here. best of luck, thanks again lb    Report

10-05-2006, 14:38 skidds Joined on 10-06-2006 Posts 1 Re: Help Needed? Enter it here! Hello, I was testing the Timesnapper classic.  Is there a way to make Timesnapper continue to take screenshots even when there is no activity on the computer.  I have a utility running and would like to take screen shots even when I am not using the computer.  I tried Timesnapper a couple times, and unless there is activity (mouse or keyboard) no screen shots are taken Thanks    Report

10-05-2006, 15:03 AtliB Joined on 05-30-2006 Reykjavik / Iceland Posts 259 Re: Help Needed? Enter it here! Hi Skidds, yes it's possible to do this although not very user-friendly in TimeSnapper Classic. Check out: http://forums.timesnapper.com/forums/20/ShowPost.aspx Best regards! Atli Check out TimeSnapper, the automatic screenshot journal at www.timesnapper.com It runs in the background of your computer, taking screenshots of your desktop every few seconds all week long. TimeSnapper lets you play back your week just like a movie. Use it to improve your work habits and become more productive.    Report

11-27-2006, 2:01 onurbiyik Joined on 09-19-2006 Posts 4 Re: Help Needed? Enter it here! yes i have reinstalled it but it did not help. i have located my database. It's in folder "C:\Documents and Settings\[username]\Application Data\TimeSnapper\Database" right? i have uploaded it so maybe you can better inspect my problem. http://onurbiyik.googlepages.com/TIMESNAPPER.rar i'm heavily using timesnapper free and willing to evaluate pro version. thanks onur biyik    Report

11-27-2006, 7:04 AtliB Joined on 05-30-2006 Reykjavik / Iceland Posts 259 Re: Help Needed? Enter it here! Hi Onur, sorry to hear this hasn't worked out for you yet.  Lets try to get to the bottom of this! I took a look at your database and it seems that the database creation process was only partial (only one table got created and no procedures).  We have never encounter this before. Could you try to: 1. delete the database file (TimeSnapper will automatically recreate it) 2. Install the latest version v. 2.1 (http://www.timesnapper.com/downloads/TimeSnapperProSetup_21.exe) 3. Start TimeSnapper If that doesn't work, what is the first error message you receive? You could also check out if something is in the log file which is located here: C:\Documents and Settings\[username]\Application Data\TimeSnapper\TimeSnapper.log Please let us know how this works out! Best regards, Atli Check out TimeSnapper, the automatic screenshot journal at www.timesnapper.com It runs in the background of your computer, taking screenshots of your desktop every few seconds all week long. TimeSnapper lets you play back your week just like a movie. Use it to improve your work habits and become more productive.    Report

12-11-2006, 1:08 onurbiyik Joined on 09-19-2006 Posts 4 Re: Help Needed? Enter it here! sorry, i have followed your instructions but it did not work. when i first launch the program after installation, i got the error below. An unhandled exception of type 'System.Exception' occurred in firebirdsql.data.firebird.dll Additional information: The type of the SQL statement could not be determinated. on consequent launches, i have the following mesage... An unhandled exception of type 'FirebirdSql.Data.Firebird.FbException' occurred in firebirdsql.data.firebird.dll Additional information: Dynamic SQL Error SQL error code = -204 Procedure unknown SPGETOPTION and my install TimeSnapper.log file is as follows [2006-12-01 09:33:39] TimeSnapper starting [2006-12-04 09:25:18] TimeSnapper starting [2006-12-08 09:44:25] TimeSnapper starting [2006-12-11 09:44:11] TimeSnapper starting [2006-12-11 10:47:25] TimeSnapper starting thanks for the feedback. i began to think theres smthg weird with my box    Report

12-11-2006, 1:17 AtliB Joined on 05-30-2006 Reykjavik / Iceland Posts 259 Re: Help Needed? Enter it here! Attachment: TIMESNAPPER-db.zip Hi again, We still haven't heard of anyone having this problem.  I've attached an empty database to this post which you could use.  Please put it in the folder where you found the old database and see if that fixes your problem (which it should). Thanks Atli Check out TimeSnapper, the automatic screenshot journal at www.timesnapper.com It runs in the background of your computer, taking screenshots of your desktop every few seconds all week long. TimeSnapper lets you play back your week just like a movie. Use it to improve your work habits and become more productive.    Report

12-11-2006, 1:30 onurbiyik Joined on 09-19-2006 Posts 4 Re: Help Needed? Enter it here! thanks a lot. this empty db fixed my problem.    Report

12-21-2007, 23:11 Anonymous Lost unique codes I've lost my unique codes for my timesnapper, could anyone help me, or, i need to buy it again ?

12-22-2007, 5:59 AtliB Joined on 05-30-2006 Reykjavik / Iceland Posts 259 Re: Lost unique codes Just drop us a line at support@timesnapper.com and we'll send you unique codes right away - without charge of course. thanks Atli Check out TimeSnapper, the automatic screenshot journal at www.timesnapper.com It runs in the background of your computer, taking screenshots of your desktop every few seconds all week long. TimeSnapper lets you play back your week just like a movie. Use it to improve your work habits and become more productive.    Report

01-03-2008, 15:22 Anonymous Re: Help Needed? Enter it here! What is the Extra Low Priority option for?

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